FAQs
Your Questions, Answered
Use plain language and focus on practical concerns: cost, time commitment, tech setup, etc.
Include both logistical FAQs ("How do I track my child's progress?") and emotional ones ("My child has test anxiety, can you help?")
Format using an expandable list layout for easy navigation.
FAQs
Let's Clear Up Any Doubts You Have
Choosing the right test prep is an investment, and you likely have both practical questions and broader concerns about how it fits your child's needs. These FAQs will help. Don't see your question here? Don't hesitate to reach out.
Common Questions & Answers
Here's where we create our expandable FAQ list. Group questions logically – a few categories to consider
Q
How much does your study material cost?
Our practice questions, study guide, and flashcard study material is all 100% free to study online. Our free content is ad-supported. You can support us and study without ads by upgrading your account.
Q
I’m having trouble on a particular problem, can you explain it further?
Unfortunately, we do not have the resources to answer individual questions about each and every problem. However, you can find help through our awesome community! Please visit the Discussion section of your exam to ask a question. (If you’re feeling generous, you can also help out others by answering their questions.)If you find an error or issue with a problem, please select the ‘Report a problem’ button for that question and we will review it as soon as possible.
Q
Are these the actual questions from the test?
While we make every effort to create practice questions similar to what you will see on test day, they are likely not the EXACT same questions. Why? Testing companies do not release the current versions of their test questions, because students could simply memorize answers and effectively, cheat. On the bright side, our practice questions will be the same style, construction, and difficulty level of the questions you will encounter on your test, so studying is very much recommended!
Q
How do I do a guest post for your website?
All of our writing is done by staff writers so we do not accept guest posts.
Q
Where can I find downloads for my exam?
Visit the Practice Test, Flashcards, or Study Guides for your exam and select ‘Download’. Once you’ve signed in to your account and purchased downloads for your exam, you can return to the Practice Test, Flashcards, or Study Guides page to complete the download.
Q
Why am I still seeing ads after I upgraded my account?
You’ll need to sign in to your account to access the account upgrades you purchased for an exam. Your account upgrades are available only for the exam you purchased. A separate purchase is required to upgrade your account for another exam.
Q
What payment methods do you accept?
We offer a few ways to make a payment: Credit or Debit Card, Prepaid Card (like a Visa® Prepaid Card or Prepaid Mastercard®), Apple Pay on Apple devices, Google Pay on Android devices (Google Pay will allow you to add PayPal as a payment method)
Q
Can I take my exam on your website?
No, our website is for study only. To schedule your exam you will need to reach out to the testing company directly or make arrangements with your school or place of employment.
Q
I have an issue or a question about my purchase.
Please reach out to info@uniontestprep.com and we’ll assist you with any questions or issues with your purchase.
Important:
Try to anticipate what a parent might worry about. Even "silly" questions deserve clear answers to build trust.
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